2. Troubleshooting and Bug Reports
  3. Graphics Problem

Graphics Problem

1974 2019-7-28 3928

Hi, I upgraded to 1.5 without un-installing 1.4. And found my graphics is not refreshing as shown in the attached picture. I have un-install 1.4 and 1.5, the re-install 1.4 on it's own but did not work. then un-install 1.4 and re-install 1.5. but it is all the same...... I noticed when ever I re-install ChituBox, I do not need to re-select the settings... Is there something I need to do before re-installing the software?

上传的附件：
New Post (7)
  • Steven Schultz 2019-7-28
    Quote 2Floor
    I am having this same problem before installing 1.5, running 1.4
  • 1974 2019-7-29
    Quote 3Floor

    OK. I found a solution now. My laptop has Nvidia graphics card, and under Nvidia 3D settings you need top ensure Chitubox is listed in the customized setting list as shown. And then choose High performance Nvidia processor. this seems to work OK. If I choose the integrated video card, then the problem comes back.





  • CHITUBOX 2019-7-29
    Quote 4Floor
    1974 OK. I found a solution now. My laptop has Nvidia graphics card, and under Nvidia 3D settings you nee ...
    The integrated graphics display is used by default. If there is a problem with the driver, you can use a separate graphics card to drive the chitubox.
  • Steven Schultz 2019-7-30
    Quote 5Floor
    I have the current driver for my on board graphics.  I cant change to another graphics card.   Intel HD 630.
  • CHITUBOX 2019-7-31
    Quote 6Floor
    https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

    update driver
  • adriano 2019-9-24
    Quote 7Floor
    It may be because of the video card.
    If you have a dedicated video card, follow this step by step.
    https://www.youtube.com/watch?v=P1V6nQ-9vhY
    If you do not understand the language just repeat the steps of the video.
  • Guest 2019-9-26
    Quote 8Floor
     Same problem with the integrated graphic card, which is the only one I have, and it's updated.