had same problem and reinstall it. After have same problem again and i hit the home button only one after a second or two the work platform came from nowhere and center itself. At first use seems that home button doesn't work but it does. Home button is the house like icon near the eye ball icon on top right.
This problem occur when you click with the mouse central button and rotate it at the same time in the empty space of the work. The only way that I found to reset the view is to delete the file «global.cfg» in the «C:\Users\username\AppData\Local\ChiTuBox» folder. I hope they will fix this issue soon, I lost my work every time.
This problem occur when you click with the mouse central button and rotate it at the same time in th ...
Im having the same issue I zoomed in too far editing a file giving it inside supports but now it wont zoom out any further I cannot do anything with the file because of how zoomed in it is and tried deleting «global.cfg» that helped so I could reset the position of the view but I still am unable to zoom in or out I am using a Macbook Air with the Mac Download and need help to fix this issue
Any update on this? I'm having the same problem. Basically I just zoomed too far in and then out and I can't reset the view. Using any of the camera controls in the top right corner don't work, and I've deleted the install and re-installed it. This is on Mac so the address above about the Chitubox folder doesn't seem to apply.
Also having this problem on Mac. Deleting and reinstalling the program has no effect on the lost view. Clicking the home icon reorients the x/y/z indicator but nothing returns to view. No luck finding a global.cfg in any of the hidden application files. I'm hoping Chitubox will have a patch for this soon as the program is now unusable.
Edit: V1.6.2 has just been released with promising bug fixes in the patch notes, however the problem still remains after reattempting each of the previous suggestions
Edit: The program appears as a Disk Image Volume on Mac which should be able to be completely erased from the disk utility in the applications folder, however each attempt to erase also contains an attempt to recreate Chitubox which results in a failed operation:
Hi Chitubox - this problem has not been fixed in the last 3 versions you've put out, nobody is responding to support email. Can you please look at this? Basically, Chitubox loses the build plate in its view and none of the view reset buttons work. On Windows there seems to be a settings file you can delete to reset the view, but this doesn't seem to exit on Mac.
Sorry for the multiple posts but I got it working on Mac! Here's the steps that worked for me:
1. open Chitubox 2. use the pull down menu 3. click on "help" 4. click on "open log path". This opens a finder window. 5. in that finder window, rename "global.cfg" to whatever 6. close chitubox, re-open it, then close it again 7. In the finder window, there should be a new "global.cfg" and whatever you renamed the original file to 8. right click on the new "global.cfg", and click "open with" and select textedit 9. at the bottom of the config file are these settings (at least this is what mine said):
Oh I found it in the pulldown menu in top left, then "help", thanks.
I renamed the glob ...
well done - renaming file fixed my zoom problem on my Mac .. apologies for not giving precise menu instructions before but I was just thrilled to see my build plate again .. my distances were in the tens of thousands happy printing Mark