Software wont start

2020-6-14 2239

Hello all, i just bought the elegoo mars and tried to install this program but when i start it up it goes to an checking for update page and the shuts off. Any help would be greatly appreciated.

New Post (6)
  • cbd 2020-6-15
    Quote 2Floor
    Please check and update your driver
  • 2020-6-16
    Quote 3Floor
    Same issue, I received a Creality LD-003 with Chitubox 1.6.2. The software won't start, I just see the logo for few sec and it disappears (the process closes).
    I tried to update to 1.6.3, but still got the same issue.
    Both soft in 64bits...
    I then downloaded the 1.6.3 in 32bits, and it now works
  • Guest 2020-6-19
    Quote 4Floor
    same Problem: nether 32 nor 64-bit Versions could be started
  • Guest 2020-6-19
    Quote 5Floor
    Info from Event Manager:
    =============
    Faulting application name: CHITUBOX.exe, version: 0.0.0.0, time stamp: 0x5e22bef3
    Faulting module name: ucrtbase.dll, version: 10.0.18362.815, time stamp: 0x32a6df9a
    Exception code: 0xc0000409
    Fault offset: 0x000000000006db9e
    Faulting process id: 0x2054
    Faulting application start time: 0x01d6462f4dbf2a16
    Faulting application path: D:\Program\chitubox\CHITUBOX.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 8ed8d2a2-e93c-4fc6-924b-c5a82a113675
    Faulting package full name: 
    Faulting package-relative application ID: 
    =============
    The ucrtbase.dll was updated yesterday witch Windows-Upgrade, old Version was: 10.0.17134.677. Same Problem: witch all 1.6.x Versions and both architectures...
  • cbd 2020-6-19
    Quote 6Floor
    Please update your driver.
  • Guest 2020-6-19
    Quote 7Floor
        Please update your driver.

    Hello, thanks for reply, sorry, what driver for what do i need to update?

    PS: i want to buy Elegoo Mars Printer. Any peoples writed, that they have any issues whitch Software.

    This printer comes whitch chitubox software as slicer. I checked now, how good is the software, but i can not run this. A have not found any drivers for the printer.

    I checked now, the software for Anycubic (Photone): seems to be one rebrand from chitubox. I am not be able to start the photone-software too. Error is same.