Shadow Only, STL's will not apear

Guest 2018-11-14 10974

Has any one else had an issue where importing an STL only gives you a drop shadow of your geometry , but never loads the actual model itself?


New Post (56)
  • CHITUBOX 2018-11-16
    Quote 2Floor
    This is a graphics card compatibility issue, and the current beta version has fixed this bug. If the V1.1.0 version is not working properly, please leave your email address, I can send the test version to you.
  • Guest 2018-11-16
    Quote 3Floor
    I'm having the same issue. I have V1.1.0.
  • James Gunzel 2018-11-16
    Quote 4Floor

    no model is shown. I have tried to load various stls. Nothing, no model, build plate grid, or even a shadow. but it shows in the queue

  • CHITUBOX 2018-11-16
    Quote 5Floor

    Please tell us the email address and system version,and send this chitubox.log file to us, we will send you a test version.

  • Guest 2018-11-17
    Quote 6Floor
    Version: ChiTuBox V1.1.0
  • Guest 2018-11-17
    Quote 7Floor

    Attached is the Log

  • CHITUBOX 2018-11-19
    Quote 8Floor
    I have send emai to, please check
  • CAD-user01 2018-11-19
    Quote 9Floor

    I have the same problem.

    Message: "file does not exist"

  • CHITUBOX 2018-11-19
    Quote 10Floor
     Please send your system version info to, he will send test version to you
  • CAD-user01 2018-11-19
    Quote 11Floor

    I found the issue that made problems.
    My file contained an unalowed character in the filename - there was a "comma" = ","

    Now it works!

    Thanks a lot.

  • CHITUBOX 2018-11-20
    Quote 12Floor
  • Wayne Parker 2018-11-21
    Quote 13Floor
    Same issue here. Logs emailed.
  • Jesse Mix 2018-11-25
    Quote 14Floor

    Same issue, V 1.1.0

  • Jesse Mix 2018-11-25
    Quote 15Floor
    Jesse Mix Same issue, V
    Fixed my own issue, did a right click and to select run with nividia graphics, vs the onboard video
  • Luis Rios 2018-12-7
    Quote 16Floor
    I am having the same issue with  V1.2.0
  • Arnie Locsin 2019-1-13
    Quote 17Floor
    Jesse Mix Fixed my own issue, did a right click and to select run with nividia graphics, vs the onboard video
    Have the same issue using V1.2.0. The fix from Jesse Mix (right click on the application and "run with Nvidia graphics") made it run ok for me
  • Guest 2019-2-13
    Quote 18Floor

    I'm having the issue on version 1.3.

  • Shayan Abotalebi 2019-3-21
    Quote 19Floor

    Hello I am having a similar issue. I am using an AMD graphics card however (AMD Radeon R9 M275X).

    I have attached the log file.

    I am using Windows 10 64 Bit OS.

    My email is:

    I tried to open the program by right clicking and opening with the graphics card, but that option does not show for me.

    Thank you for your help.

  • vulcan 2019-4-18
    Quote 20Floor

    Hello. I am living same issue. I cant see the part, I see only shadow.

    Version: 1.3.0


  • CHITUBOX 2019-4-19
    Quote 21Floor
    vulcan Hello. I am living same issue. I cant see the part, I see only shadow.Version: 1.3.0eMail: 3dvulcan@ ...
    Hi, please update your driver
  • CHITUBOX 2019-4-19
    Quote 22Floor
    Shayan Abotalebi Hello I am having a similar issue. I am using an AMD graphics card however (AMD Radeon R9 M275X).I h ...
    Hi, please update your driver
  • Guest 2019-5-1
    Quote 23Floor

    Same here. After updating Nvidia graphics and Intel graphics to be safe, it works. Please restart your system after the update and reopen ChitTuBox. I had to manually add ChiTuBox to Nvidia by the way. 

    Hope it helps... 

  • Guest 2019-5-7
    Quote 24Floor

    I am running 1.4,Windows 7 and Intel integrated Graphics card - was working perfectly then crashed and now I get this only shadow issue - how can I fix this?

  • GEORGE 2019-5-26
    Quote 25Floor
    Got the same problem with some of the guys here (no shadow) , several unistalls etc. restarts. updated amd radeon hd 6700 but nothing at all.
    And all of this happened after update to v.1.4 . I had the previous version and checked if the it still worked but same problem.
    Any help would be appreciated.
  • Hector 2019-6-8
    Quote 26Floor
    Hi! I just adquired an Elegoo Mars and I have the same issue, the model is loaded but only appears the shadow, not the STL. I work with Windows 10 x64, my graphic is an NVIDIA 960m. Version of ChituBox 1.4.
     Thank you!
  • Lostferret 2019-6-8
    Quote 27Floor
    I just downloaded this and am now getting this issue after closing for the first time. Worked fine otherwise. Reinstall does nothing.

    Windows 10, Surface Pro
  • Thomas 2019-6-26
    Quote 28Floor
    I got the same problem. Is there already a solution

    Window 7 Professional 64 bit

    Thank You
  • Mark Burhop 2019-7-5
    Quote 29Floor
    Arrrg... Same problem on Windows 10 64 bit.  This is an HP I3 with Intel graphics.  I updated to 1.4.0 and checked my graphics driver was the latest. Just loading the Example/Cylinder.stl show sthe problem.  Here's my log but I didn't see any hints on how to fix this:

    2019/07/04-21:25:33:  applicationDirPath(): "C:/Program Files/ChiTuBox64 1.4"
    2019/07/04-21:25:33:  currentPath(): "C:/Program Files/ChiTuBox64 1.4"
    2019/07/04-21:25:33:  search path: "C:/Program Files/ChiTuBox64 1.4/resource"
    2019/07/04-21:25:33:  resource path: "C:/Program Files/ChiTuBox64 1.4/resource"
    2019/07/04-21:25:33:  config path: "C:/Users/User/AppData/Local/ChiTuBox"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/global.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/resin/grey_WanHao D8.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/@default.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/AnyCubic_Photo-s.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/AnyCubic_Photo.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/ELEGOO_MARS.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/Orbeat_D100.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/Phrozen_Shuffle.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/SparkMaker.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/SparkMaker_FHD.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/UltraBot+.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/UltraBot.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/WanHao_D7.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/WanHao_D8.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/WanHao_RG1.cfg"
    2019/07/04-21:25:33:  load config: "C:/Program Files/ChiTuBox64 1.4/resource/machine/phrozen_Shuffle_XL.cfg"
    2019/07/04-21:25:33:  load config: "C:/Users/User/AppData/Local/ChiTuBox/global.cfg"
    2019/07/04-21:25:33:  Cann't load file: "C:/Users/User/AppData/Local/ChiTuBox/global.cfg"
    2019/07/04-21:25:34:  Software Version: ChiTuBox V1.4.0
    2019/07/04-21:25:34:  Operation system "windows 10"
    2019/07/04-21:25:34:  applicationFilePath(): "C:/Program Files/ChiTuBox64 1.4/ChiTuBox.exe"
    2019/07/04-21:25:34:  screenRect QRect(0,0 1600x900) available: QRect(0,0 1600x860)
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/cylinder32.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  124
    2019/07/04-21:25:34:  size X: 2  Y: 2  Z: 2
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 1
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/cylinder16.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  60
    2019/07/04-21:25:34:  size X: 2  Y: 2  Z: 2
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 1
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/SUPPORT_sphere.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  480
    2019/07/04-21:25:34:  size X: 40  Y: 40  Z: 40
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 0
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/SUPPORT_BOTTOM_Cone.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  776
    2019/07/04-21:25:34:  size X: 1.00499  Y: 1.00499  Z: 1
    2019/07/04-21:25:34:  center X: -5.7  Y: -0.5  Z: 0.5
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/SUPPORT_BOTTOM_Skate.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  1042
    2019/07/04-21:25:34:  size X: 0.998199  Y: 1.3912  Z: 1.00001
    2019/07/04-21:25:34:  center X: 75  Y: 75  Z: 0.500005
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/SUPPORT_Cube.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  12
    2019/07/04-21:25:34:  size X: 1  Y: 1  Z: 1
    2019/07/04-21:25:34:  center X: 6  Y: 0  Z: 0.5
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/cylinder8.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  28
    2019/07/04-21:25:34:  size X: 2  Y: 2  Z: 2
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 1
    2019/07/04-21:25:34:  @@@@ "English" "UnitedStates" "Default" "en" QLocale::Country(UnitedStates) 12
    Warning: QSslSocket: cannot resolve SSL_CONF_CTX_new    0  
    Warning: QSslSocket: cannot resolve SSL_CONF_CTX_free    0  
    Warning: QSslSocket: cannot resolve SSL_CONF_CTX_set_ssl_ctx    0  
    Warning: QSslSocket: cannot resolve SSL_CONF_CTX_set_flags    0  
    Warning: QSslSocket: cannot resolve SSL_CONF_CTX_finish    0  
    Warning: QSslSocket: cannot resolve SSL_CONF_cmd    0  
    Warning: QSslSocket: cannot resolve SSL_set_alpn_protos    0  
    Warning: QSslSocket: cannot resolve SSL_CTX_set_alpn_select_cb    0  
    Warning: QSslSocket: cannot resolve SSL_get0_alpn_selected    0  
    2019/07/04-21:25:34:  updateLangSel: ("zh_TW", "zh_CN", "en", "ko", "gr", "ru", "tr", "ptbr", "de", "it", "fr", "es")
    2019/07/04-21:25:34:  "C:/Users/User/AppData/Local/ChiTuBox/plugin/"
    2019/07/04-21:25:34:  "C:/Program Files/ChiTuBox64 1.4/resource/plugin/"
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/high_precision_sphere.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  12600
    2019/07/04-21:25:34:  size X: 24.9918  Y: 24.9918  Z: 25
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 0
    2019/07/04-21:25:34:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/support/SUPPORT_sphere.stl"    suffix: "stl"
    2019/07/04-21:25:34:  ----------faceCount:  480
    2019/07/04-21:25:34:  size X: 40  Y: 40  Z: 40
    2019/07/04-21:25:34:  center X: 0  Y: 0  Z: 0
    2019/07/04-21:25:34:  current font: "Microsoft YaHei"
    2019/07/04-21:25:35:  default font: "MS Shell Dlg 2"
    2019/07/04-21:25:35:  =========================== "en" "C:/Program Files/ChiTuBox64 1.4/resource/i18n/"
    2019/07/04-21:25:38:  currConfigRoot: "C:/Users/User/AppData/Local/ChiTuBox"
    2019/07/04-21:25:38:  currResouceRoot: "C:/Program Files/ChiTuBox64 1.4/resource/"
    2019/07/04-21:25:38:  digHole 2 0 true
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    2019/07/04-21:25:40:  updateLangSel: ("zh_TW", "zh_CN", "en", "ko", "gr", "ru", "tr", "ptbr", "de", "it", "fr", "es")
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    2019/07/04-21:25:40:  lastFileName: ""
    2019/07/04-21:25:41:  =======Version: "450" valid: true
    2019/07/04-21:25:41:  ==bSupport_GL_EXT: false
    2019/07/04-21:25:41:             GPU vendor: Intel
    2019/07/04-21:25:41:             GPU version: 4.5.0 - Build
    2019/07/04-21:25:41:             GPU render: Intel(R) HD Graphics 620
    2019/07/04-21:25:41:             core: true
    2019/07/04-21:25:59:  fileName: "C:/Program Files/ChiTuBox64 1.4/resource/examples/cylinder.STL"    suffix: "stl"
    2019/07/04-21:25:59:  ready to load: "C:/Program Files/ChiTuBox64 1.4/resource/examples/cylinder.STL"
    2019/07/04-21:25:59:  ----------faceCount:  244
    2019/07/04-21:25:59:  size X: 30  Y: 30  Z: 30
    2019/07/04-21:25:59:  center X: 0  Y: 6.86163  Z: 15
    Warning: libpng warning: iCCP: known incorrect sRGB profile    0  
    2019/07/04-21:26:29:  save to file: "C:/Users/User/AppData/Local/ChiTuBox/global.cfg"
    2019/07/04-21:26:29:  save to file: "C:/Users/User/AppData/Local/ChiTuBox/machine/0.cfg"
    2019/07/04-21:26:29:  save to file: "C:/Users/User/AppData/Local/ChiTuBox/resin/normal_0.cfg"
  • Mark Burhop 2019-7-5
    Quote 30Floor

    Note that I can get some strage graphics artifacts if I rotate the model.