Shadow Only, STL's will not apear

Guest 6 Months+ 742

Has any one else had an issue where importing an STL only gives you a drop shadow of your geometry , but never loads the actual model itself?


New Post (23)
  • ChiTuBox 6 Months+
    Quote 2Floor
    This is a graphics card compatibility issue, and the current beta version has fixed this bug. If the V1.1.0 version is not working properly, please leave your email address, I can send the test version to you.
  • Guest 6 Months+
    Quote 3Floor
    I'm having the same issue. I have V1.1.0.
  • James Gunzel 6 Months+
    Quote 4Floor

    no model is shown. I have tried to load various stls. Nothing, no model, build plate grid, or even a shadow. but it shows in the queue

  • ChiTuBox 6 Months+
    Quote 5Floor

    Please tell us the email address and system version,and send this chitubox.log file to us, we will send you a test version.

  • Guest 6 Months+
    Quote 6Floor
    Version: ChiTuBox V1.1.0
  • Guest 6 Months+
    Quote 7Floor

    Attached is the Log

  • ChiTuBox 6 Months+
    Quote 8Floor
    I have send emai to, please check
  • CAD-user01 6 Months+
    Quote 9Floor

    I have the same problem.

    Message: "file does not exist"

  • ChiTuBox 6 Months+
    Quote 10Floor
     Please send your system version info to, he will send test version to you
  • CAD-user01 6 Months+
    Quote 11Floor

    I found the issue that made problems.
    My file contained an unalowed character in the filename - there was a "comma" = ","

    Now it works!

    Thanks a lot.

  • ChiTuBox 6 Months+
    Quote 12Floor
  • Wayne Parker 6 Months+
    Quote 13Floor
    Same issue here. Logs emailed.
  • Jesse Mix 5 Months+
    Quote 14Floor

    Same issue, V 1.1.0

  • Jesse Mix 5 Months+
    Quote 15Floor
    Jesse Mix Same issue, V
    Fixed my own issue, did a right click and to select run with nividia graphics, vs the onboard video
  • Luis Rios 5 Months+
    Quote 16Floor
    I am having the same issue with  V1.2.0
  • Arnie Locsin 4 Months+
    Quote 17Floor
    Jesse Mix Fixed my own issue, did a right click and to select run with nividia graphics, vs the onboard video
    Have the same issue using V1.2.0. The fix from Jesse Mix (right click on the application and "run with Nvidia graphics") made it run ok for me
  • Guest 3 Months+
    Quote 18Floor

    I'm having the issue on version 1.3.

  • Shayan Abotalebi 2 Months+
    Quote 19Floor

    Hello I am having a similar issue. I am using an AMD graphics card however (AMD Radeon R9 M275X).

    I have attached the log file.

    I am using Windows 10 64 Bit OS.

    My email is:

    I tried to open the program by right clicking and opening with the graphics card, but that option does not show for me.

    Thank you for your help.

  • vulcan 1 Months+
    Quote 20Floor

    Hello. I am living same issue. I cant see the part, I see only shadow.

    Version: 1.3.0


  • ChiTuBox 1 Months+
    Quote 21Floor
    vulcan Hello. I am living same issue. I cant see the part, I see only shadow.Version: 1.3.0eMail: 3dvulcan@ ...
    Hi, please update your driver
  • ChiTuBox 1 Months+
    Quote 22Floor
    Shayan Abotalebi Hello I am having a similar issue. I am using an AMD graphics card however (AMD Radeon R9 M275X).I h ...
    Hi, please update your driver
  • Guest 22 Days+
    Quote 23Floor

    Same here. After updating Nvidia graphics and Intel graphics to be safe, it works. Please restart your system after the update and reopen ChitTuBox. I had to manually add ChiTuBox to Nvidia by the way. 

    Hope it helps... 

  • Guest 15 Days+
    Quote 24Floor

    I am running 1.4,Windows 7 and Intel integrated Graphics card - was working perfectly then crashed and now I get this only shadow issue - how can I fix this?