2. Troubleshooting and Bug Reports
  3. Windows Explorr has stopped working

Windows Explorr has stopped working

Guest 2020-10-6 1236

Error:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: explorer.exe

  Application Version: 6.1.7601.23537

  Application Timestamp: 57c44efe

  Fault Module Name: CHITUBOX_Thumbnail.dll

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 5f0ec865

  Exception Code: c0000005

  Exception Offset: 00000000000028f3

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1046

  Additional Information 1: a896

  Additional Information 2: a896bdc977b0364c9c59b23b45c19dea

  Additional Information 3: dab9

  Additional Information 4: dab96fd9af8e9cad033a3e255d53469b



chitubox version 1;70 - 1.651


How solve this?


tthx


New Post (3)
  • cbd 2020-10-9
    Quote 2Floor
    In the setting interface under the drop-down list menu, disable the thumbnail function.
    Or uninstall the thumbnail function:
    1. Open cmd with administrator rights
    2. Enter the command: regsvr32 /u "path (CHITUBOX_Thumbnail.dll)"
    3. Restart Explorer
  • Guest 2020-10-12
    Quote 3Floor
    In the setting interface under the drop-down list menu, disable the thumbnail function. Or uninstal ...
    Thanks for posting that solution. I asked how to do that a couple weeks ago and nobody replied.
  • cbd 2020-10-12
    Quote 4Floor
    Guest Thanks for posting that solution. I asked how to do that a couple weeks ago and nobody replied.
    Send an email to support@chitubox.com, and we will reply you as quickly as possible.