.STL not loading, only shadow is visible.

Eugene 2019-5-6 1798

I've downloaded v1.4 and it seems to only load the shadow without the stl file. I don't have an nvidia card, i only have Intel integrated graphics. Is there anything I could do?

New Post (9)
  • Guest 2019-5-6
    Quote 2Floor
    hi, on windows 10, I have stl files open by default with meshmixer, however i would like to be able right click and select chitubox with the open with command but chitubox is missing from the list.
    Developers see this for fix:
  • Guest 2019-5-6
    Quote 3Floor
    hi, on windows 10, I have stl files open by default with meshmixer, 
    however i would like to be able right click and select chitubox 
    with the open with command but chitubox is missing from the list.
    Developers see this for fix:
  • Guest 2019-5-7
    Quote 4Floor
    I have v1.4, was working perfectly fine, then crashed and now I have this issue with the shadow only display. Windows 10, intel integrated graphics
  • Guest 2019-7-10
    Quote 5Floor

    My computer had this issue as well. It set the default graphics processor wrong. You can right click the icon and try to use your high performance processor if you have one.

  • Mark Burhop 2019-7-11
    Quote 6Floor

    Solved for Intel Graphics

    My son came by and did the "update driver" in Windows 10 Intel graphics.  This updated it to the 2/28/2018 driver version (version and, magically,  I started getting geometry.  

    Long story....

    Note, however, this was the first thing I tried and Windows 10 kept reporting back that I had the latest version so I don't know how this worked for him. I tried going to the Intel site to get the latest drivers and that kept reporting about it not being supported on my machine (despite having the right motherboard and graphics) and said to get the drivers from my vendor.  So, I went to the HP site and looked up updates.  There were 3 different Intel drivers and one AMD.  None of the Intel versions worked.  At this point I assumed ChiTUBox didn't support my card.

    THen my son showed up, did the standard update driver, and it suddenly worked. I wish I could report back how to update the graphics but I can say for the Intel 620 graphics and likely a few others a driver update can fix the problem.

  • ChiTuBox 2019-7-13
    Quote 7Floor
    Thank you for your feedback. Generally, this phenomenon is due to the lack of compatibility of integrated graphics cards. We find two ways to solve this problem.
    1.Select the integrated graphics card in Device Manager and right-click to update.
    2.Download the driver from the official website and update it manually
  • Guest 10 Months+
    Quote 8Floor

    In my case updating the drivers didn't help.
    My laptop has two graphics cards, one Intel integrated and one Nvidia. I followed this instructions to force ChiTuBox to use the high performance profile and now it works: https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/


    Before I could see only the shadow on the left and the sliced image on the right.

    Now I can see the model on the left, but I see nothing on the right.

    Any suggestion?

  • Brandon Lee 10 Months+
    Quote 9Floor
    I was having this issue and tried updating my driver but while trying to get a better version (that my computer cannot run) I realized I downloaded the wrong Windows bit version. My computer runs 32 bits while I had the 64 bit version. 
  • 6 Months+
    Quote 10Floor
    I am having trouble with my program not loading stl files. I get the same shadowing that many other users are having problems with. I have tried to update the drivers on the computer as suggested in the support forum. The computer is i5, 8GB RAM, Windows 10 64 bit system. My graphics card is an Intel integrated one.